Delete your iTopit account

iTopit, by Galaphone Nigeria Limited

In the app

Open iTopit, go to Account, tap Delete my account and approve with your PIN. Your wallet must be empty first; if it isn't, spend the balance or contact support to have it returned.

By email

If you can't use the app:

1. Email support@itopitapp.com from the email address you use to sign in to iTopit, with the subject "Delete my iTopit account".
2. If your wallet still has money in it, tell us the bank account it should be returned to.
3. We'll confirm by email, normally within [5] working days.

What is deleted

• Your sign-in, name, email address, phone number, profile photo and transaction PIN.
• Your saved numbers and reward points.
• Your ability to sign in to that account.

What we have to keep

Records of purchases, wallet top-ups and refunds are kept for six years after each transaction, as financial and tax rules require. They are kept securely, used only for those obligations, and then deleted.